Indu Wellness Policies & Procedures

 

Cancellations

Upon booking, a credit card is required in order to confirm your reservation. A minimum of 24 hours notice must be given to cancel or reschedule an appointment to avoid being charged. Any reschedules that occur after the 24 hour period, will be charged a $10 fee. Any cancellations occurring after the 24 hour period or "no call, no shows" will be charged $25 to the credit card holding your reservation.

 

Arrival

Please arrive at least 10 minutes prior to your scheduled appointment so you can decompress and fill out necessary paperwork, if it is your first visit. To maintain the blissfulness of the spa, we ask that you silence your mobile phones and electronic devices upon arrival. Regretfully, untimely arrivals may be subject to reduced treatment time, in order to remain on schedule for subsequent guests. 

 

Late Arrival Policy

We regret that late arrivals will not receive extension of scheduled onsite appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.

 

Minimum age requirements

Spa guests under the age of 18 must have a consent form signed by a parent or guardian. Guests ages 13 - 17 can enjoy facials, waxing (not including bikini area), massages. Guest ages 13 - 15 must have a parent or guardian in the treatment room during the entire service. Guests ages 16 - 17 must have a parent or guardian on premises during the entire service (unless state law differs), and must have therapists of the same gender.

 

Valuables

For your convenience, you may store your personal belongings in the waiting area or in the treatment room. However, we suggest you leave your valuables at home. Zen Happens will not be responsible for lost or stolen items. 

Services and Prices

Services and prices vary by location. We reserve the right to modify, discontinue or change services and prices without notice to ensure the maximum standards of service and quality are being met.

 

Informed Consent

Prior to each onsite massage session, the treatment plan will be discussed with you. At your first visit with us you will receive a copy of the onsite massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional onsite massage therapy policies and procedures. 

 

Professional Boundaries

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the onsite massage therapy policies and procedures. The client will not be rescheduled if this occurs.


The breast and genital area will not be massaged under any circumstances. A professional distance will be maintained from these areas. Also, low back, hip & gluteal area will be massaged only on request.


Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.


For your safety

Guests with medical conditions are advised to consult their doctors prior to booking any spa services. Kindly inform your spa technician of any existing medical conditions by completing a check-In form prior to receiving your treatments. Zen Happens reserves the right to discontinue a service for any reason to ensure the safety of all parties.

 

Gratuity

Our staff works hard to help you achieve a state of Zen. While gratuity is optional and at your discretion, it is kindly accepted. We suggest 20% of the full service price of the service provided.

 

Forms of Payment

We accept cash or American Express, Visa, Mastercard or Discover credit cards for payment.  Personal checks are not accepted.

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